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Recent Articles
Appending of notifications during communication between two helpdesk
Requirement: Merge the ticket creation notification from another application to the original ticket in our Application Workflow : 1. The requester sends a request by email to (example): 1@gmail.com 2. New ticket created 16614 in the MSP 1st instance ...Mail Fetching: Inline Images Dropping Due to Invalid Extension
Issue: The inline image's file name from the email doesn't contain the extension. Example: filename = sys_attachment.dosys_id=5bb0751c8303b5dc96a238226daad371 As a result, the inline image gets stripped during the mail fetching process. The sender of ...Active Directory Monitor - FAQs
1. What are the Scripts and Process used in Active Directory Monitor? Below is the list of VB Scripts and PowerShell scripts used for data collection in the AD monitor. VB Scripts are present in <AppManager-Home>\working\conf\application\scripts ...How to apply the service pack to update ADManager Plus
You can update ADManager Plus to a higher version by applying the appropriate service pack downloaded from this page. Note: If you have enabled High Availability, proceed with these steps after applying the service pack. Alternatively, if you have ...Recovering deleted objects that have exceeded the tombstone lifetime
Problem When an Active Directory object is deleted, and it stays in the deleted state for longer than the tombstone lifetime, then the object cannot be restored using native methods. This post will explain how you can restore objects whose tombstone ...
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Announcements
[Watch webinar video] How DDI solutions optimize heathcare networks
Did you know that deploying a DDI solution—integrated DNS, DHCP, and IPAM— can enhance IoMT devices connectivity and reliably deliver round-the-clock Telehealth technologies across distributed healthcare network sites? With a DDI solution, healthcareWhat's new in DDI Central Version 4.0.2?
DDI Central version 4.0.2 out now! If you've already installed DDI Central, please upgrade to Service Pack Version 4002. Below are the key new features included in this release: Static subnet and lease management Simplify IP management for critical devicesUpdate on the performance issues encountered in the US data centre on April 29, 2024
Dear Customers, We would like to provide you with an update regarding the performance issues encountered within one of the database clusters in the US data centre on April 29, 2024. This issue affected customers being served from the affected databaseUpgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Vulnerability Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates inUpgrade to the latest Secure Gateway server build!
Hello everyone! We have updated Patch Manager Plus' security component - Secure Gateway Server with a few issue fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this build,
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Issues with 11.3.2406.9
April 2024 Patching. Prior to updating to 11.3.2406.9 the initial batch of Cumulative updates for April were showing in the missing patches and are still showing correctly in the Missing Patches list. Since updating, ASPNet Core, .NET Runtime and 365SD+ is Down from 30min
Team, SD+ has been down for the last 30min. Sometimes it works but very slowly. This is the second incident in a month where SD+ faced extreme slowness and down.Report about Workstations or Servers that have not been scanned for few days.
Hello SDP, Is that possible to report on Workstations and Servers that have not been scanned in the last 48 hours or more?Update on the performance issues encountered in the US data centre on April 29, 2024
Dear Customers, We would like to provide you with an update regarding the performance issues encountered within one of the database clusters in the US data centre on April 29, 2024. This issue affected customers being served from the affected databaseSD-115664 : The size of inline images in incoming emails is limited to 3MB.
Hi I see in the release notes : SD-115664 : The size of inline images in incoming emails is limited to 3MB. Note : If the inline image size exceeds 3MB, the image will be dropped from the email and the sender will be notified. Is there a way to adjust